Refund Policy

Exchange Policy:
We offer exchanges for customized shoes if we send the wrong size or design. We will correct the size or design to match your original order.

No Refund:
Due to the custom nature of our shoes, we cannot offer refunds. Our exchange policy ensures you receive the correct product.

Deadline Exceeded:
If we exceed our promised delivery deadline by more than fifteen days, we will consider providing a refund.

Size Adjustments:
We may adjust sizes by adding a sole to make a shoe one size smaller. No objections will be entertained regarding these adjustments.

Inspection Period:
Customers have three days after receiving their order to inspect the shoes and report any issues.

Condition of Returned Items:
Shoes must be returned in their original, unused condition for an exchange to be processed.

Shipping Costs:
If the exchange is due to an error on our part, we will cover the shipping costs.

Process for Exchanges:
- Contact our customer service with your order details.
- Provide pictures of the issue if applicable.
- Follow the instructions provided by our team for returning the shoes.

Customer Communication:
We are committed to resolving any issues and ensuring your satisfaction. Please reach out to our customer service team for assistance.